Town of Sahuarita - IT Help Desk

General

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Getting Started 4

• Welcome to the Town of Sahuarita!
• Technology Policies, Procedures and Plans
• How do I change my password?
• How do I create a good password?

Computers 5

• Why do I need to restart my computer to fix a problem?
• My boss wants me to put something on the 'P' drive. Where is that?
• Why is my computer running so slow?
• How do I clear my cache and cookies from my browser?
• Troubleshooting Dell Startup Problems

Office Workspace 4

• Workspace Ergonomics 101
• Can I get a new keyboard and mouse?
• Working Remotely
• Setting up your Home Office

Printing 3

• Why can't I print?
• Setting a default printer
• How do I print something that is confidential?

Projects 4

• What is a project?
• What is an IT project?
• How do I submit an IT project request?
• How does IT manage their projects?

Employee Perks 1

• Dell Member Purchase Plan

Cybersecurity

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Password Harvesters 4

• DANGER! Free WiFi ahead
• Phishing
• Smishing (Phishing via text)
• Reporting a phishing email

Malware 2

• Trojans
• Viruses

Multifactor Authentication (MFA) 2

• Multi-factor authentication and You
• Outlook isn't accepting my password. What do I do?

Mobile Devices

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iPhones 6

• How do I change my password on the Outlook app?
• How do I get an iPhone for work?
• How do I find the MAC, IMEI and other information on my iPhone?
• Turn Private Address off or on for a network
• How do I enable WiFi calling on my iPhone?

See all 6 articles

Android 4

• How do I get an Android phone for work?
• How do I set-up Gmail to receive Town email?
• How do I find my MAC address on my Android device?
• How do I enable WiFi calling on my Android device?

Laptops and Tablets 3

• Can I get a laptop for remote work?
• I need a cellular connection on my laptop/tablet. How do I get that?
• What is a MAC address and how do I find it?

Communications

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Email 5

• Email Etiquette 101
• This email says it's from my boss, but looks suspicious. What do I do?
• How do I set-up a new email signature?
• How do I set-up Outlook on my new or loaner laptop or tablet?
• Can I protect the privacy of an e-mail message?

Cisco Phones 4

• How do I access my voicemail remotely?
• Why can't I simply hit the redial button on missed external calls?
• How do I enable a conference call from my phone?
• How do I use the Town intercom system?

Software

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Adobe Acrobat 3

• How do I create an electronic signature in Acrobat?
• How do I electronically sign an Acrobat document (pdf)?
• How do I set Acrobat 2020 as my default pdf program?

Microsoft Teams 7

• How do I start using Teams?
• Advanced Teams Usage
• Can I get a webcam for my Teams meetings?
• Schedule a Teams meeting from Outlook
• Start a chat in Teams

See all 7 articles

Microsoft Outlook 3

• How do I access my email on the web?
• Can I install Outlook at home?
• I need to send a secure email message. Can I do that?

Microsoft SharePoint 2

• What is Microsoft SharePoint?
• What is an intranet and how are we using it?

New Software 0