Welcome to the Town of Sahuarita! We hope you enjoy working here and find your time with our Town fulfilling. You may have been issued a computer, domain account, phone and a few other pieces of technology you're not sure what to do with. Fear not! We're here to help and get you the support you need to start being productive. Keep in mind it will take you awhile to get the 'lay of the land' and know where to go to get the information you require. That's expected. This site was built to answer the most common questions we get asked from staff members. This article will address the most common questions we get asked from folks who are new to the Town:


How do I get help with technology issues?


We keep track of all our IT Help Desk issues through Freshservice (the site your currently on). We ask that you send your request via email to: [email protected]. Please include the following:

  • Purpose of the request (placed in the ‘subject’ line when submitting via email)

  • Type of computer experiencing the issue and operating system (placed in the ‘body’ when submitting via email)

  • A clear and specific description of the issue including information regarding any error messages (also placed in the ‘body’ when submitting via email). Screenshots are helpful.


Can I stream music with my Town computer?


Yes, you can! How you can use Town devices is covered in our Email, Internet and Computer Use document located in the Policies, Procedures and Plans article on this site.


Does the Town provide computer training?


We do! You should have received some initial computer training during the on-boarding process. If not, please contact our Human Resources department. We also provide on-going training on cybersecurity topics such as phishing and Microsoft Office products. You'll need to log into our web-based Microsoft product site using your Town email to access our customized Microsoft product training. General Microsoft Office 365 training is available at Microsoft 365 Training to any Microsoft product user.


Can I connect my personal device to the Town's WiFi?


Of course! We need to get your device its own code as we don't use a shared password to access our WiFi. Simply send a request to [email protected] and we'll get you set-up,