Sometimes, requests will be submitted to ITHelp that are projects. IT uses the following criteria to ascertain if a request is a project:
• Is the cost $10,000 or above?
• Are multiple departments affected?
• Are multiple vendors needed for implementation?
• Are facility modifications and/or building permits required?
In general, an affirmative response to any of the questions above usually means the request is a project. Equipment procurement is not a project (in and of itself), but is generally part of any given project. For example, buying two new laptops for new (or current employees) would not be considered a project. Outfitting a division with new laptops (not replacing current laptops) would be part of a project: seeing what the need is, testing to see what equipment fits the need, acquiring and deploying the equipment. The difference is the cost and complexity of the request.
Normally, IT projects are computer system or network-heavy projects that have inter-dependency between Town functions and may involve departmental collaboration, research, design and deployment. IT projects are generally more complex, more costly, and take longer to complete than tasks. Capital Improvement Projects (CIP) operate a bit differently than IT projects. In general, IT doesn't submit a CIP request on behalf of another department or division. CIP requests are made during the budget cycle and, normally, are department/division specific. While they may involve more than one department/division, they tend to enhance, extend or upgrade services or equipment in one functional area. Please contact the Finance Division for clarification on CIP requests.
IT Project requests generally go before the Town's Technology Steering Committe for approval and scheduling.
IT will do it’s best to fit these projects into the project schedule if the approved budget, resources and time allows for it.